Shipping & Returns

Shipping & Returns

(We reserve the right to amend these terms & conditions at any time)



We will use our best endeavours to dispatch your goods within 2-3 (working) days following receipt of your order. During busy periods or official office closure such as Christmas, dispatch times can be slightly delayed but will generally be despatched within 1 to 7 (working) days. If you place your order online you will usually receive an email from us advising that your order has been despatched. If any reasonable or unavoidable delay arises which are genuinely beyond our control we will contact you as soon as possible.  Orders will be despatched via Royal Mail parcel post or by courier depending on value of the order.  For orders that are refused/undelivered we reserve the right to make a carriage charge of £15.00 + VAT. A further carriage charge will be made if you want the order to be redelivered.


Returning Goods


It is your legal duty to take reasonable care of the goods while in your possession, to return the goods with all original packaging where possible and labels intact and to take reasonable steps to protect the goods from damage whilst in transit. Pyramid Educational Consultants UK Ltd reserve the right to make deductions and charge you for reasonable cost and expenses incurred as a result of you exercising this right to cancel including opening the goods, damage to the goods or use of the goods. Please see our Terms & Conditions for full details.


Your refund will be issued by the same payment method as your original payment was made, including the original delivery cost of your order however this will only apply if you return the entire order, delivery refunds will only apply to UK deliveries. If you chose a faster delivery method only the basic cost will be refunded. The refund will be made within 14 days from the date the goods are received by Pyramid Educational Consultants UK Ltd


Any postage and packing costs incurred by you to return the unwanted item/s to Pyramid Educational Consultants UK Ltd will not be refunded and any return cost is your responsibility as the consumer/buyer.


When returning goods, please pack carefully to prevent damage, enclosing your details and we also recommend you obtain proof of posting which is free at any Post Office. Recorded Delivery (a chargeable service) is also a secure service we can recommend. Any collections necessary made from you will be chargeable at our cost. Please post back to the following address:


Resources Dept

Pyramid Educational Consultants UK Ltd

Ground Floor Lion Building

Crowhurst Road



Telephone:                           +44(0)1273 609555

Fax:                                         +44(0)1273 609556




Missing Items/Shortages

Please examine the goods as soon as is reasonably possible after delivery and advise us of any discrepancies within 7 working days of receipt. This should be done in writing and sent to and you should include your order number and /or invoice number.

If you have not received your order within 21 working days of placing it please contact our office. If after 1 month you fail to notify us that the order has not been received we reserve the right to close your order and it will be considered null and void. You can order the items again if you wish but you will be charged the standard rates for the items plus delivery.






Delivery Costs

UK Delivery Charges (based on total order value Inc VAT if applicable)
Up to £10: add £2.40 Up to £50: add £4.80 Up to £80: add £8.40 Over £750: add £13.20
Over £750: FREE

Eire & EU Delivery Charges (based on total order value Inc VAT if applicable)
Up to £10: add £4.80 Up to £20: add £10.00 Up to £35: add £15.90 Up to £55: add £19.50
Up to £70: add £22.14 Up to £240: add £27.50 Up to £340: add £37.50 Over £340: add £47.50

From time to time it may be appropriate for us to adjust our shipping prices, in such instances we will endeavor to inform our customers in writing or by updating our web shop and resources brochure.

The Rest of the World Due to the huge variation in shipping costs to different countries we will quote the postage charge via email after the order has been received. This must then be accepted and confirmed before the order is dispatched. Please note that we do not make any reductions on our prices when supplying non-EU countries. The non-application of VAT involved has been taken into consideration when calculating the postage charge.
If you have an enquiry about our delivery service please call us on 01273 609555 or alternatively E-mail